[ThemeLooks Support Team]

Hello,

Our team already reset your license. Now you will be able to reuse the license.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

There’s maybe something wrong happened.

Please follow the steps below to fix the issue.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to a minimum of 8.1 or newer. ***recommended***
2. Reinstall a new WordPress with a new database or install and use wp reset plugin to reset your WordPress database
3. Then install the RestroFood plugin by following the steps from this documentation https://enteraddon.com/restrofood-demo/how-to-install-restrofood-wordpress-plugin/
4. Then install the theme by following the steps from this documentation https://enteraddon.com/restrofood-demo/how-to-install-restrofood-theme/
5. Then import all of the demo data by following the steps from this documentation https://enteraddon.com/restrofood-demo/how-to-import-theme-demo-data/ (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have fixed the issue on your website. Now, everything is working perfectly.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We didn’t find any issue on our end. You can check out our demo https://themelooks.net/demo/cvit/wordpress/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

RestroFood already has a shortcode for Delivery Availability Checker.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have checked your website. Seems you run it on a shared hosting, and some php functions are disabled by hosting provider for security reasons. We found the symlink function still not available in your hosting PHP environment or is disabled in the PHP configuration.

Refarence: https://prnt.sc/1H6tc9dP_e-C

To fix this issue, please contact your hosting provider for enabling the symlink function and let us know to get further assistance.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

As we mentioned in our previous reply “After enabling symlink function, please reinstall the script.”

If you don’t want to reinstall the script then please provide your cPanel & admin dashboard (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to fix the issue for you.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have fixed the issue on your website. Now, everything is working perfectly.

Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to provide exclusive support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We already provided solutions through our team via email.

If you have any further inquiries you can feel free to ask here.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

This error occurs because the symlink function is not available in your hosting PHP environment or is disabled in the PHP configuration.

To fix this issue, please contact your hosting provider for enabling the symlink function.

Usually, symlink function is available in all types of hosting but it’s not available in your hosting.

After enabling symlink function, please reinstall the script.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have listed this in our plugin update list. We will fix the issue in the next update of the plugin.

Please keep patience.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have reviewed your website provided by our team.

It looks like it conflicts with a 3rd party plugin.

Please deactivate 3rd party plugins one by one including our theme-recommended plugins except our theme-required plugins to check the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have removed your credentials for the reason of your website security.

We have checked your website. It’s all about the sub-folder issue.

TLCommerce only works on the root domain and sub-domain, it’s not work on the sub-folder at this time.

Please use the root domain or sub-domain to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

There is no issue with our theme. You can check out some of our recent client’s websites https://alteratehost.com/ & https://redvmx.com/ which also use the latest version of the theme.

If you want we can check your website to find out the issue, please extend your support period to get further assistance on your query. Because your FREE support period expired on 2021-09-21

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We already provided solutions through our team via email.

If you have any further inquiries you can feel free to ask here.

Best Regards,
ThemeLooks Support Team

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